cbv999 Responsible Gaming

1 Our Commitment to Safe Play

cbv999 is Bangladesh's trusted online gaming platform offering cricket betting, live casino, slots, and more to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. With that trust comes a firm responsibility: to ensure every player on cbv999 can enjoy their experience safely and within their personal means.

Our responsible gaming framework is built on four pillars:

• Prevention — Strict age verification, clear spending limits, and educational resources help players make informed decisions before problems arise.
• Detection — Our platform monitors gameplay patterns for signs of problem gambling behaviour, including extended session times, rapid bet escalation, and repeated deposit attempts following large losses.
• Intervention — When our systems or support team identify a player at risk, we proactively reach out with resources and tools to help them regain control.
• Recovery — We cooperate fully with self-exclusion requests and provide clear pathways to independent support organisations for players who need professional help.

All responsible gaming tools described on this page are available to every registered cbv999 player free of charge and without any waiting period (except where a cooling-off period is specified for limit increases, as detailed in Section 6). To access these tools, log in to your cbv999 account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly at any time.

2 Age Restriction Policy (18+)

cbv999 enforces the 18+ age requirement at multiple stages of the player journey:

2.1 Registration Age Declaration

All players are required to declare their date of birth accurately during registration. Any player who provides a false date of birth to circumvent the age restriction will have their account permanently closed and any funds in their account forfeited in accordance with the Terms & Conditions.

2.2 Know Your Customer (KYC) Verification

cbv999 may request identity documents — including a valid National Identity Card (NID) or passport — from any player at any time to verify their age. Accounts with pending KYC verification may have deposit and withdrawal functions restricted until verification is complete. We complete KYC checks within 24 hours of document submission under normal circumstances.

2.3 Parental Controls and Underage Access

If you share a device or mobile number with family members, we strongly recommend setting up appropriate parental controls and ensuring your cbv999 account credentials are not accessible to minors. If you suspect that a person under 18 has accessed a cbv999 account, please report this to our support team immediately at [email protected]. We will investigate promptly and close any account confirmed to belong to or to have been used by a minor.

2.4 Responsible Gaming for Young Adults

Players who have recently turned 18 are encouraged to read this entire page carefully and to set deposit limits and session time controls before making their first deposit. Starting with conservative limits is a healthy habit that can prevent financial overextension, particularly for new players unfamiliar with the mechanics of sports betting and casino games.

3 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income level, education, or gaming experience. It does not always look the same — some people gamble excessively in short bursts, others develop a slow escalating pattern over months or years. The important thing is to recognise the warning signs early, before gambling causes serious harm to your finances, relationships, or mental health.

• Spending more money on gambling than you can afford to lose
• Chasing losses by making larger or more frequent bets
• Gambling to escape stress, anxiety, boredom, or emotional pain
• Lying to family or friends about how much time or money you spend gambling
• Borrowing money or selling possessions to fund gambling
• Neglecting work, studies, or family responsibilities due to gambling
• Feeling anxious, irritable, or restless when unable to gamble
• Spending longer sessions gambling than you originally planned
• Repeatedly failing to stick to self-imposed spending or time limits
• Gambling interfering with your sleep, appetite, or physical health
• Feeling guilt or shame after a gambling session
• Thinking about gambling obsessively when doing other activities

Recognising these patterns in yourself takes courage, and reaching out for help is a sign of strength, not weakness. cbv999's support team will always treat responsible gaming enquiries with complete discretion and without judgment.

4 Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your relationship with gambling. This is not a clinical diagnostic tool — it is a structured self-reflection exercise. Read each question and consider your answer honestly.

5 Player Protection Tools

cbv999 provides a comprehensive suite of player protection tools accessible directly from your account settings. All tools are free to use and apply immediately unless otherwise stated.

6 Deposit & Spending Limits

Managing how much you deposit is one of the most effective ways to stay in control of your gambling budget. cbv999 offers three types of deposit controls, as summarised in the table below.

6. 1 Tips for Setting Effective Spending Limits

Choosing the right deposit limit is a personal decision, but the following guidelines may help you set a figure that keeps gaming enjoyable without causing financial strain:

• Use the "entertainment budget" rule: Treat your gambling budget the same way you would a movie ticket or a meal out — it is money spent on entertainment, not an investment. Only deposit what you are fully comfortable losing.
• Start low and adjust slowly: When setting your first limit, err on the conservative side. You can request an increase after reflection, but the 7-day waiting period gives you time to reconsider.
• Account for all payment methods: Your deposit limit applies across all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard — combined. It is not per-method.
• Review your limits monthly: Life circumstances change. Review your deposit limits each month alongside your regular household budget to ensure they remain appropriate for your current financial situation.
• Never try to work around your limits: Creating a second account to bypass a deposit limit is a violation of cbv999's Terms & Conditions and will result in permanent account closure.

7 Self-Exclusion & Time-Out

Self-exclusion is the most powerful responsible gaming tool available on cbv999. It allows you to block access to your account for a defined period — or permanently — when you feel that gambling is no longer under your control. cbv999 takes self-exclusion requests extremely seriously and processes them with the utmost urgency.

7.1 Available Self-Exclusion Periods

cbv999 offers the following self-exclusion options:

• 1 Month — A short-term break suitable for players who feel they need a reset.
• 3 Months — A medium-term exclusion for players experiencing more persistent difficulty.
• 6 Months — An extended exclusion recommended when gambling has begun to affect daily life.
• 12 Months — A long-term exclusion for players with serious problem gambling concerns.
• Permanent — An irreversible lifetime exclusion for players who wish to stop gambling entirely on cbv999.

7.2 What Happens During Self-Exclusion

When a self-exclusion is active on your cbv999 account:

• You will be immediately logged out and unable to log back in.
• All pending bets will be settled normally; winnings from settled bets will be held in your account balance.
• You may request a withdrawal of your remaining balance by contacting support at [email protected] — withdrawals are processed within the standard timeframe.
• All promotional emails, bonus notifications, and marketing communications from cbv999 will be suspended for the duration of the exclusion.
• You will not be able to create a new cbv999 account during the exclusion period. Attempts to register a new account will be detected and blocked.

7.3 How to Request Self-Exclusion

You can request self-exclusion through any of the following channels:

• In-Account: Log in → Account Settings → Responsible Gaming → Self-Exclusion → Choose period → Confirm.
• Live Chat: Contact our 24/7 support team via live chat on the cbv999 platform and request self-exclusion verbally. The agent will process it immediately.
• Email: Send a self-exclusion request to [email protected] with the subject line "Self-Exclusion Request" and your registered username or mobile number. We will confirm activation within 24 hours (Bangladesh Standard Time).
• WhatsApp: Message our support team at +880 1700-000000 with your registered details and your chosen exclusion period.

7.4 Time-Out (Short Break)

If a full self-exclusion feels like too large a step but you still want to take a break, cbv999's Cooling-Off (Time-Out) feature lets you pause your account for 24 hours, 3 days, or 7 days. During a time-out, deposits and betting are disabled, but you can still log in to view your transaction history and request a withdrawal. Time-outs cannot be cancelled early — the full duration must elapse before your account resumes normal functionality.

8 Support Resources & Contacts

If you feel that gambling has become a problem in your life, you do not need to face it alone. cbv999 encourages all players struggling with problem gambling to seek help from qualified professionals. The following resources are available to players in Bangladesh and internationally:

8.1 cbv999 Support Team

For immediate account-level assistance — deposit limit changes, self-exclusion requests, time-outs, or general responsible gaming questions — contact the cbv999 support team directly:

• Live Chat: Available 24/7 on the cbv999 platform — fastest response channel.
• Email: [email protected] — responses within 24 hours (BST, UTC+6).
• WhatsApp: +880 1700-000000 — available daily 8:00 AM to midnight (BST).

8.2 Independent Support Organisations

For professional counselling, therapy, or peer support beyond what cbv999 can offer internally, the following independent organisations provide guidance on problem gambling:

8.3 Tips for Getting Help

Taking the first step toward getting help is often the hardest part. Here are a few practical suggestions:

• Talk to a trusted family member or close friend in Dhaka, Chittagong, or wherever you are based — sharing your situation can relieve pressure and help you stay accountable.
• Contact cbv999 support to set a self-exclusion before you make your next deposit — removing access makes it easier to break the cycle.
• Keep a simple spending diary for one week to get a clear, honest picture of how much time and money you are spending on gaming.
• Replace gambling time with other activities — exercise, time with family, Eid and Durga Puja celebrations with loved ones, or community events. Building alternative routines reduces the urge to gamble.
• If you are in financial distress as a result of gambling, consider speaking to a financial counsellor at your local bank (BRAC Bank, City Bank, Dutch-Bangla Bank, or Islami Bank all offer customer advisory services) before the situation escalates further.